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distinctimpressions.com.au handles returns and processes refunds in accordance with the Australian Consumer Protection legislation.

Should you wish to return your order, please notify us within 14 days of purchase with a valid reason for return. If we are unable to resolve your problem or further assist you, we will process a refund upon timely receipt of the goods purchased. Unopened goods will be refunded in full. Refunds will be processed promptly and payment made by the same method that you made payment. All refunds are made at the discretion of distinctimpressions.com.au.

We offer Flat rate domestic shipping $9.00 through Australia Post to all locations within Australia. And, FREE Shipping for orders over $59.00!

We ship globally and international shipping costs are calculated at checkout based on weight and country of destination.

You have your lovely pieces of jewellery  home, safe and sound with you. Congratulations! How do you care for them to maintain their exquisite lustre and quality?

Remember to store your jewellery in a safe and secure place. Avoid dust, moisture and direct light to ensure your jewellery does not tarnish and discolour. When wearing, simply follow the golden rule “Last On / First Off’. Put jewellery on last so that it is not sprayed with perfumes and hairspray. Take it off first, before your clothing and before you go to bed to  avoid it being snagged.

Never sleep, bath or swim in your jewellery.  Chains may kink, earring posts may bend, and contact with water, especially chlorinated or salt water is especially damaging to silver.

Sterling Silver may tarnish or oxidise. This is a natural reaction to chemicals in the atmosphere, heat and the body oils of the wearer. Discoloration can usually be removed by careful use of a good quality jewellery cleaning cloth. Try to avoid contact with perfume, hairspray, chlorinated or salt water or household cleaning products.