What is your refund policy?

Here at Distinct Impressions if the item is returned within 14 days of receipt of goods, a new item will be sent at our cost if you ask for a replacement, or a refund will be offered

What payment methods do you offer?

We offer the security of PayPal, credit card, and direct payment transfer

Is my transaction safe?

Yes.  We use the secure Paypal Secure Payment System, which offers PayPal, credit card, and direct transfer

How do I know you are a real legitimate business?

We are a legally registered business with a street address 19 Grand View Pde, Lake Heights  2502 ABN 53 353 945 266

Domestic Shipping

In this economic climate, we have reassessed how we can continue to help ease your financial burden. We have decided to permanently offer FREE DOMESTIC STANDARD FREIGHT

All orders will be processed and dispatched within 1 business day. Standard Australia Post parcel delivery times will then apply once your parcel leaves our warehouse. Your parcel will generally reach your intended delivery address within 3-5 business days from the time you place your order.

Express Post – $12.00

We offer express shipping in case you need your order fast! You can expect delivery within 2-3 business days, depending on your location in Australia.

International Shipping

We ship globally and international shipping costs are calculated at checkout based on weight and country of destination. International rates are calculated at checkout.

International rates are based on the the country the goods are to be delivered and are calculated on weight at checkout. Please note that all international orders may be subjected to taxes, duties and fees of the destination country. These are the responsibility of the buyer.

What are insurance costs.

We cover insurance up to $100.  We can take out extra insurance on your behalf

How do I contact you

We can be reached on 0417 724 042   8am – 6pm – Monday to Friday

Or by email kaye@distinctimpressions.com.au and we will do our best to answer your query within 24 hours.