What is your refund policy?

If the item is returned within 14 days of receipt of goods, a new item will be sent at our cost if you ask for a replacement, or a refund will be offered

 

What payment methods do you offer?

We offer the security of paypal, credit card and direct payment transfer

 

Is my transaction safe?

Yes.  We use the secure Paypal Secure Payment System, which offers paypal, credit card and direct transfer

 

How do I know you are a real legitimate business?

We are a legally registered business with a street address 19 Grand View Pde, Lake Heights  2502 ABN 53 353 945 266

 

What are your shipping costs.

We offer 3 Methods of Shipping within Australia

  • Priority Padded Envelope – $2.50 We offer this for small flat items such as buffalo horn scarf rings and some earrings.  This method will be automatically selected for you if available for your product. Your item is not Tracked.
  • Flat rate domestic shipping $8.00 Australia Post standard tracked shipping to all locations within Australia. You can purchase as many items as you want and it is still only $8.00
  • Express Post 1-3 days $11.00 (depending on location)

We ship globally and international shipping costs are calculated at checkout based on weight and country of destination.

International rates are based on the the country the goods are to be delivered and are calculated on weight at checkout. Please note that all international orders may be subjected to taxes, duties and fees of the destination country. These are the responsibility of the buyer.

 

What are insurance costs.

We cover insurance up to $100.  We can take out extra insurance on your behalf

 

How do I contact you

We can be reached on 0417 724 042 8am – 6pm – Monday to Friday

Or by email kaye@distinctimpressions.com.au and we will do our best to answer your query within 24 hours.